CONTACT US

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Update - 7/13 20:00 PDT:
We ask players unable to restore their account after the removal of the Facebook Data Transfer Link to contact us with as much of the following information as possible.

More details will increase the chance of recovering your account as well as reduce the time needed to do so, but please understand it is not guaranteed.

Account:
- Reason for lost account
- Player ID
- Player name
- Player Rank
- Date/time account was made
- Date/time last played
- ★5 or Awakened units Summoned (more than 10) (Ex.: Roy, Vox)
- ★5 or True Equips Summoned (more than 5) (Ex.: God Life Sword "Seraph", True "ZANKETSU")
- Transfer code, along with the email address and password used and if you still have access
- Friends' names (as many as possible)
- Deepest level reached in the current/previous Magical Mines event
- Most recent ★5 unit obtained

Crystals Purchases:
- Amount and date/time of purchase(s)
- Google/Apple order number(s)

Device:
- Model and version number of the device last used (Ex.: iPhone 11, Sony Xperia Z4, LG Nexus 5)
- Do you still have access to that device? (Yes/No)
- Has that device been formatted or updated? (Yes/No/Not sure)

*Please state "I don't remember" for information that you do not recall.